Job Summary
Inbound Call Centre Executive to handle incoming calls from customers, resolve their queries,
provide accurate information, and ensure a high level of customer satisfaction. The role involves
understanding customer needs, offering solutions, and maintaining quality standards.
Key Responsibilities
Handle inbound customer calls professionally and efficiently
Understand customer issues and provide appropriate solutions
Respond to inquiries related to products, services, billing, or support
Resolve complaints and escalate complex issues when required
Maintain accurate records of customer interactions in CRM
Follow call centre scripts, processes, and quality standards
Meet daily, weekly, and monthly performance targets (AHT, FCR, CSAT, etc.)
Ensure data security and compliance while handling customer information
Required Skills & Qualifications
Excellent verbal communication skills
Good listening and problem-solving ability
Basic computer knowledge and typing skills
Customer-oriented mindset
Ability to work in shifts
Omni channel support
Inbound calls – Complaint handling
Outbound calls – CSAT, E warranty
WhatsApp – Complaint handling
Email – Complaint handling
Key Performance Indicators (KPIs)
Average Handling Time (AHT)
First Call Resolution (FCR)
Customer Satisfaction Score (CSAT)
Quality Score
Attendance & Adherence
Pay: ₹10,540.80 - ₹15,000.00 per month
Work Location: In person
