About the Role
We build agentic AI and intelligent automation solutions for enterprise clients across construction, finance, procurement, healthcare and real estate. This role sits at the front of delivery: you will run discovery with client business teams, translate messy real-world processes into clear requirements, and stay with the solution through build, UAT and go-live.
This is not a documentation-only role. You are expected to understand how RPA bots and AI agents actually work, challenge scope, and design processes that automation can realistically deliver.
What You’ll Do
- Lead requirement gathering workshops with client stakeholders — process owners, finance, procurement, IT and operations.
- Map as-is processes, identify automation candidates, and design to-be process flows with clear human-in-the-loop control points.
- Author BRDs, functional specifications, user stories, process maps and acceptance criteria that developers can build from without guesswork.
- Build the business case: baseline effort, volumes, error rates, cycle times, and projected ROI for each use case.
- Define agent scope — what the agent decides autonomously, what it recommends, and where a human must approve.
- Work with solution architects and developers to validate feasibility across RPA platforms, LLM-based agents, and ERP/system integrations.
- Own UAT: build test scenarios, coordinate client testing, track defects to closure.
- Support change management — SOP updates, user training material, and adoption tracking post go-live.
- Manage scope and expectations across multiple concurrent client engagements.
Must-Have Qualifications
- Minimum 4 years as a Business Analyst, with at least 2 years on RPA and/or AI/agentic AI delivery projects.
- Demonstrable end-to-end delivery experience — you have taken at least two automation or AI use cases from discovery through to production.
- Strong process analysis skills: process mapping (BPMN or equivalent), gap analysis, exception handling design.
- Proven BRD/FRD/user story authoring ability — please be prepared to walk us through a document you have written.
- Excellent client-facing communication; comfortable running workshops with senior stakeholders and pushing back when a request is not feasible.
- Bachelor’s degree in Engineering, Computer Science, Business, Finance or a related field.
Relevant Technologies (hands-on or working exposure)
RPA & low-code automation
- UiPath, Automation Anywhere, Blue Prism, or Power Automate (Desktop & Cloud)
- Microsoft Power Platform — Power Apps, Power Automate, Dataverse
Agentic AI & LLM tooling
- Copilot Studio, Azure AI Foundry, LangChain / LangGraph, CrewAI, or equivalent agent frameworks
- RAG architectures, prompt design, vector stores, document intelligence / OCR (Azure Document Intelligence, ABBYY)
- Understanding of agent evaluation, guardrails, hallucination risk and audit/traceability requirements
Enterprise systems & data
- ERP exposure — Oracle Fusion, SAP, Dynamics 365, or a construction/finance ERP
- Familiarity with APIs and integration patterns (REST, webhooks); ability to read a Swagger/Postman collection
- SQL for data validation and volume analysis
- Documentation & delivery tooling — Jira, Azure DevOps, Confluence, Visio / Lucid / draw.io
- Domain depth in procurement, finance/AP, HSE, contracts, or inventory processes.
Nice to Have
- Experience delivering to UAE / GCC clients and comfort working to Gulf business hours where an engagement requires it.
- Certification in UiPath BA, Microsoft PL-600 / AI-102, CBAP, or Agile/Scrum.
- Experience sizing and pricing automation opportunities as part of a proposal or pre-sales cycle.
