Key Responsibilities
- Welcome children and parents warmly and professionally
- Handle incoming calls, WhatsApp messages and patient enquiries
- Understand parents’ concerns and provide appropriate information
- Schedule, confirm and reschedule appointments efficiently
- Coordinate patient flow and minimize waiting time
- Explain treatment-related processes, clinic protocols and appointment procedures to parents
- Coordinate with dentists, assistants and other team members
- Handle patient follow-ups, reminders and recall appointments
- Maintain accurate patient records and appointment information
- Coordinate treatment plans, estimates and payment-related communication as required
- Handle anxious, upset or demanding parents with patience, empathy and professionalism
- Ensure a smooth and pleasant patient experience from first enquiry to completion of treatment
- Follow up with patients after procedures when required
- Identify patient concerns and escalate clinical matters to the appropriate dentist
- Maintain a welcoming, organized and child-friendly reception environment
Pay: ₹30,000.00 per month
Work Location: In person
