Customer Onboarding & Implementation
- Manage end-to-end onboarding of enterprise customers and partners.
- Configure customer accounts, channels, routing, templates, and platform settings.
- Coordinate with Product, Presales, Support, and Engineering teams to ensure timely deployment.
- Execute solution provisioning activities and customer setup requirements.
API Integration & Technical Support
- Provide technical guidance for API integrations across WhatsApp, RCS, Email,Viber
- Support customers during API testing, UAT, and production deployment.
- Troubleshoot API-related issues including authentication, webhooks, callbacks, delivery reports, and message routing.
- Assist customers in understanding platform capabilities and integration best practices.
Technical Demonstrations & Enablement
- Conduct product demonstrations for customers, partners, and internal teams.
- Support Presales teams during technical discussions and proof-of-concepts.
- Prepare technical documentation, implementation guides, and onboarding materials.
- Deliver customer training sessions and knowledge transfer activities.
Operations & Service Management
- Monitor onboarding projects and ensure adherence to SLAs.
- Collaborate with carrier, platform, and support teams to resolve operational issues.
- Maintain service quality and customer satisfaction through proactive communication.
- Manage escalations and coordinate resolution with cross-functional teams.
Reporting & Process Improvement
- Maintain accurate records of onboarding activities and customer deployments.
- Prepare operational reports and implementation status updates.
- Identify opportunities to improve processes, automation, and customer experience.
- Contribute to operational best practices and standard operating procedures.
