Job Title: Sr. IT Support Executive
Experience: 5 Years+ Department: Information Technology
Industry – Hotel / Restaurant / Bars
Role Summary
The Sr. IT Executive will be responsible for ensuring the smooth functioning of Point of Sale (POS) systems and IT infrastructure across business locations. The role involves providing technical support, troubleshooting hardware and software issues, managing system installations and upgrades, conducting user training, and supporting network and IT operations. The ideal candidate should possess strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced environment.
Key Responsibilities
POS System Support
Provide remote and on-site technical support for POS systems across locations.
Diagnose and resolve POS-related hardware, software, and peripheral device issues.
Install, configure, and maintain POS terminals, printers, scanners, payment devices, and related equipment.
Monitor POS system performance and ensure minimal downtime.
Escalate recurring or critical POS issues to management and relevant stakeholders.
Support POS software updates, upgrades, and system enhancements.
IT Infrastructure & End-User Support
Provide day-to-day IT support for desktops, laptops, printers, and other end-user devices.
Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
Support installation, configuration, and maintenance of Windows operating systems and Microsoft Office applications.
Assist users with technical queries and ensure timely resolution of support requests.
Network & Systems Support
Assist in managing and troubleshooting basic network infrastructure issues.
Support LAN/WAN, internet connectivity, Wi-Fi, and peripheral network devices.
Coordinate with vendors and service providers for issue resolution and maintenance activities.
Ensure proper functioning of IT systems and infrastructure across locations.
Asset & Inventory Management
Maintain an inventory of IT and POS assets, including terminals, printers, scanners, payment devices, laptops, and networking equipment.
Track asset allocation, replacements, repairs, warranties, and lifecycle management.
Coordinate procurement and replenishment of IT hardware when required.
Vendor & Third-Party Coordination
Liaise with POS vendors, hardware suppliers, internet service providers, and software partners for issue resolution and escalations.
Follow up on support tickets raised with external vendors and ensure timely closure.
Coordinate preventive maintenance activities with service providers.
System Monitoring & Preventive Maintenance
Perform regular health checks and preventive maintenance of POS and IT systems.
Monitor system logs, backups, and performance indicators to proactively identify issues.
Ensure periodic software updates, patches, and security fixes are implemented.
Training & User Enablement
Conduct training sessions for internal teams on POS system usage and best practices.
Create user manuals, SOPs, and technical documentation.
Provide guidance and support to employees to maximize system utilization and efficiency.
Required Qualifications
Education
Bachelor's Degree in Information Technology, Computer Science, or a related field.
Experience
5+ years of experience in IT Support, POS Support, Helpdesk, or a similar technical role.
Prior experience supporting POS systems in the Food & Beverage (F&B), Restaurant, Retail, or Hospitality industry.
Experience supporting multi-location business operations.
Technical Skills
Strong knowledge of POS hardware, software, and peripheral devices.
Experience in POS installation, configuration, troubleshooting, training, and support.
Proficiency in Microsoft Office Suite and Windows operating systems.
Experience in hardware and software installation, configuration, and maintenance.
Strong troubleshooting and diagnostic capabilities.
Basic understanding of networking concepts including LAN, WAN, TCP/IP, Wi-Fi, and connectivity troubleshooting.
Ability to resolve minor network and infrastructure issues.
Behavioral Competencies
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Ability to explain technical concepts to non-technical users.
Strong time management and prioritization skills.
Ability to manage multiple support requests simultaneously.
Self-motivated with the ability to work independently.
High level of ownership and accountability.
Adaptable and flexible in a dynamic work environment.
Work Requirements
Willingness to travel for on-site support when required.
Flexible to work in rotational shifts.
Available to support evenings, weekends, and emergency on-call requirements.
Ability to work effectively under pressure and meet service-level expectations.
Pay: ₹500,000.00 - ₹700,000.00 per year
Work Location: In person
