Job Overview:
We are seeking an organized and detail-oriented Ecommerce Executive to oversee the day-to-day operations of our Marketplace business. The ideal candidate will be responsible for ensuring a seamless and efficient operation of our ecommerce processes, from product listings to order fulfilment, customer service, and inventory management.
Location: Kavi Nagar Industrial Area, Ghaziabad
Working days: 6 days a week, work from office
Key Responsibilities:
Product Listing Management:
- Ensure accurate product listings across ecommerce/quick commerce platforms (Amazon, Zepto, Blinkit etc), including descriptions, images, pricing, and stock availability.
- Regularly update product information to reflect any changes in stock, pricing, or promotions.
Order Processing & Fulfilment:
- Oversee order processing from order placement to shipping, ensuring timely and accurate fulfilment.
- Coordinate with warehouse and logistics teams to ensure products are delivered within stipulated timeframes.
- Resolve any issues related to order fulfilment, shipping, or delivery.
Inventory Management:
- Monitor inventory levels and collaborate with procurement team to ensure stock is replenished in a timely manner.
- Track and manage stock levels across all sales channels to avoid stockouts or overselling.
- Ensure that warehouse teams are aligned with inventory requirements and product storage organization.
Customer Service Support:
- Address customer queries, complaints, and returns in a professional and timely manner.
- Work closely with the cross-functional teams to provide effective resolutions to customer issues.
Reporting & Analytics:
- Maintain daily, weekly, and monthly reports on ecommerce/quick commerce metrics (sales, order fulfilment, inventory, etc.).
Desired Candidate profile:
- Bachelor's degree in Business, Marketing, or a related field.
- 2-3 years of experience in ecommerce/quick commerce operations.
- Familiarity with online platforms like Amazon FBA/Seller Flex, Zepto, Blinkit etc.
- Experience with inventory management systems and order fulfilment processes.
- Proficient in Microsoft Excel and other data management tools.
- Self-motivated with a proactive attitude, Strong organizational skills.
- Team player who collaborates effectively across departments.
- Customer-centric approach with a strong focus on quality and satisfaction.
- Attention to detail, Strong problem-solving skills and the ability to think critically.
Pay: ₹22,000.00 - ₹33,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
