THE WORK: Discover the opportunity to engage deeply with Service Desk Management. You will perform independently and grow to become a subject matter expert while actively participating and contributing in team discussions. Your involvement will also include providing thoughtful solutions to work-related challenges. Embrace this chance to develop your expertise and make a meaningful impact.
Ensure production systems are available and operating according to defined Service Level Agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production environment efficiently and effectively.
Establish and uphold disaster recovery procedures to safeguard operational continuity.
Maintain data retention practices in alignment with organizational standards.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management.
A minimum of 1 of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Beginner proficiency in problem solving.
Beginner proficiency in communication.
Beginner proficiency in customer service.
Beginner proficiency in critical thinking.
Beginner proficiency in time management.
