Job Title: CRE & Allocation Assistant
Job Summary
We are looking for a detail-oriented and customer-focused CRE & Allocation Assistant to support client operations and ensure a seamless customer experience. The ideal candidate will coordinate with clients, dietitians, trainers, and internal teams while managing daily operational activities and client communications.
Key Responsibilities
- Prepare and maintain the monthly client feedback calendar.
- Send feedback requests to clients through WATI as per the schedule.
- Monitor, review, and respond to client feedback promptly.
- Coordinate with clients, dietitians, and trainers to resolve queries and concerns.
- Verify client–dietitian/trainer chat history before taking action.
- Track and document negative feedback, communication gaps, and missed follow-ups.
- Send professional emails regarding batch shifts, freeze requests, approvals, and client follow-ups.
- Schedule and publish feeds for all active batches through the company portal.
- Support client allocation and ensure timely assignment of clients to the appropriate dietitians and trainers.
- Maintain accurate client records, operational trackers, and reports.
- Coordinate with internal teams to ensure smooth day-to-day customer operations and ensure high client satisfaction.
Preferred Qualifications
- Bachelor's degree in any discipline.
- Freshers and candidates with experience in Customer Support, Operations, Customer Relationship Management (CRM), or Client Coordination are welcome to apply.
- Experience with CRM tools, Google Sheets, WATI, or customer support platforms is an added advantage.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational and coordination abilities.
- Good customer handling and problem-solving skills.
- Attention to detail with the ability to multitask effectively.
- Basic proficiency in MS Excel, Google Sheets, and email communication.
- Ability to work efficiently in a fast-paced environment.
- Positive attitude, teamwork, and a customer-first approach.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
