Branch Coordinator cum Counselor cum Student & Faculty Management Executive
Reporting To
Branch Head / Operations Manager
Job Summary
The Branch Coordinator is responsible for the smooth day-to-day functioning of the branch. The role includes student counseling, admission conversion, student query resolution, faculty coordination, classroom management, administrative support, and ensuring an excellent learning experience for every student.
Key Responsibilities
1. Student Counseling & Admissions
- Handle walk-in, phone, WhatsApp, and online inquiries.
- Explain course details, fees, offers, and batch timings.
- Conduct counseling sessions professionally.
- Convert inquiries into admissions.
- Maintain inquiry follow-up records.
- Achieve monthly admission targets.
- Collect admission documents and fee payments.
- Generate receipts and complete admission formalities.
2. Student Relationship & Query Management (25%)
- Resolve student queries promptly.
- Coordinate class changes, transfers, and batch adjustments.
- Maintain high student satisfaction.
- Handle complaints professionally.
- Ensure students receive study materials.
- Guide students regarding tests, assignments, and app usage.
- Regularly follow up with absent students.
- Maintain student attendance records.
3. Faculty Coordination & Management
- Coordinate daily lecture schedules.
- Ensure faculty arrive on time.
- Arrange substitute faculty if required.
- Maintain faculty attendance.
- Ensure classrooms are ready before lectures.
- Coordinate study material requirements.
- Collect faculty feedback and student feedback.
- Inform faculty about schedule updates.
4. Branch Operations
- Open and close the branch on time.
- Ensure classrooms remain clean and organized.
- Maintain branch discipline.
- Monitor projector, AC, lights, Wi-Fi, and other equipment.
- Coordinate housekeeping and maintenance.
- Maintain inventory of books and stationery.
5. Administration & Reporting
- Update CRM daily.
- Maintain admission records.
- Prepare daily admission reports.
- Submit attendance reports.
- Update fee collection reports.
- Maintain student database.
- Prepare monthly branch performance reports.
Pay: ₹20,000.00 per month
Education:
Experience:
Work Location: In person
