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Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance.
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Ensure reports and analytics align with business goals and strategic direction.
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Identify, gather, and document new reporting requirements from internal stakeholders.
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Evaluate and recommend reporting tools and technologies to enhance analytics capabilities.
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Conduct detailed business analysis and root cause analysis with clear, data-driven recommendations.
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Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets.
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Monitor operational issues and collaborate with teams to offer real-time solutions.
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Work closely with Contact Center teams to support decision-making with timely and accurate data.
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Share knowledge and best practices across the team to drive continuous improvement.
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Experience 0-1 year
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Strong numerical and analytical skills with the ability to interpret data and identify trends.
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Basic understanding of Contact Center operations, metrics, and workflows.
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Proficiency in MS Office and Google Sheets for data handling and reporting.
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High attention to detail with strong planning and task prioritization skills.
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Excellent communication and active listening skills.
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Proactive approach to problem-solving with a solution-oriented mindset.
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Ability to manage time effectively and meet consistent deadlines.
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Strong team player with a sense of empathy, accountability, and collaboration.
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Commitment to continuous learning and knowledge sharing.
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Willingness to work in a 24/7/365 shift-based environment.
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Should be flexible coming to office as per business requirements.
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Private workroom with the ambience to handle calls.
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Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
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Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
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Power backup (if you have frequent power cut issues.
We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!
