Position
Customer Support – Quality Check (Fresher)
Location
Tirunelveli
Type
Full-time
Experience
Fresher (0–1 year). Training will be provided.
Role Overview
The Customer Support Quality Check role focuses on reviewing support interactions to ensure accuracy, professionalism, and alignment with company standards. The person will evaluate calls, chats, and emails, identify errors, and help improve overall customer service quality. This role is ideal for someone who is observant, analytical, and eager to learn.
Key Responsibilities
Quality Monitoring
- Review customer support calls, chats, and emails
- Check communication accuracy, tone, professionalism, and process adherence
- Validate the correctness of information shared with customers
Error Identification and Analysis
- Identify gaps in customer handling, documentation, or behaviour
- Highlight recurring issues and errors with clear observations
- Support the team in improving quality scores
Reporting and Documentation
- Prepare quality audit reports
- Maintain quality score sheets and trackers
- Document findings and improvement recommendations
Feedback & Support
- Share constructive feedback with agents
- Support team leaders in training and process improvements
- Work closely with support teams to enhance customer satisfaction
Required Skills and Qualifications
- Strong logical and analytical skills
- Good listening and learning ability
- Attention to detail and error-spotting skill
- Excellent communication skills
- Excel knowledge – Mandatory
- Basic SQL – Required
Preferred Skills
- Basic understanding of customer service processes
- Interest in QA/Quality Monitoring roles
Education
Any degree
What You’ll Gain
- Hands-on experience in quality auditing
- Skill development in analysis, reporting, and customer service standards
- Opportunity to build a career in Customer Support Quality Assurance
How to Apply
Interested candidates can apply through our official website.
Submit your resume at www.gove.co/careers.
