Job Summary Manage hotel customer interactions through WhatsApp Business, email, and phone. Coordinate enquiries, share catalogues and quotations, process orders, and ensure timely delivery of hotel supplies.
Key Responsibilities
- Handle hotel enquiries via WhatsApp Business, email, and phone.
- Share digital catalogues, pricing, and quotations.
- Coordinate orders with warehouse and logistics.
- Track deliveries and provide updates.
- Maintain customer and order records.
- Resolve customer queries and provide after-sales support.
- Build strong client relationships through digital communication.
Requirements
- Graduate in any discipline.
- Freshers are welcome; 1–3 years of experience in customer support, coordination, digital communication, or back-office operations is an advantage.
- Good communication in English, Hindi, and Bengali.
- Basic knowledge of WhatsApp Business, MS Excel, email, and computers.
- Strong coordination and multitasking skills. Preferred Candidate Immediate joiners preferred. Hospitality, hotel supplies, B2B support, or e-commerce experience is an added advantage.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
