A Two-Wheeler General Manager of Sales and Service is the strategic leader of an automotive dealership or franchise. They drive revenue growth across units, parts, and labor, while ensuring high standards of customer satisfaction and workshop efficiency. The ideal candidate balances operational excellence with aggressive business development.
Key Responsibilities
Sales & Revenue Management
- Target Achievement: Drive ambitious sales targets for two-wheelers, accessories, and allied services (finance, insurance).
- Market Expansion: Analyze market trends and competitor activity to grow local market share.
- Bulk & Fleet Sales: Develop corporate accounts and institutional/fleet buyer relationships for bulk volume.
- Marketing Initiatives: Collaborate with marketing teams to execute cost-effective promotional campaigns.
Service & Operations
- Workshop Profitability: Oversee end-to-end workshop operations, driving labor efficiency and parts inventory turnover.
- Service Excellence: Implement standard operating procedures (SOPs) to reduce vehicle turnaround time and ensure high First-Time-Right (FTR) repairs.
- Quality Compliance: Ensure all workshop operations meet OEM (Original Equipment Manufacturer) standards and local environmental regulations.
- Customer Retention: Oversee customer relationship management (CRM) to boost loyalty and handle high-level escalations effectively.
Leadership & Administration
- Team Development: Recruit, train, and mentor department heads, sales executives, and service advisors.
- P&L Management: Oversee the dealership’s financial health by monitoring daily operating reports, cash flow, and overall profitability.
- OEM Relations: Act as the primary liaison between the dealership and the manufacturer to manage stock allocation, warranty claims, and brand compliance.
Ideal Qualifications
- Experience: 8–15 years of progressive experience in automobile dealership management, with specific expertise in the two-wheeler sector.
- Education: Bachelor's degree in Business Administration, Marketing, or Automobile Engineering. An MBA is highly preferred.
- Skill Set: Strong proficiency in P&L analysis, CRM software, Dealer Management Systems (DMS), and strategic planning
Apply now-
Call/WhatsApp- +91-9263159687
Pay: Up to ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
