Job description
Role & responsibilities
- Logging of customer complaints and maintaining its progress record until it is resolved.
- Maintaining & Filing of Job Cards and Installation reports.
- In-warding of machines coming for repairs to the Department.
- Coordinating dispatch of machines and spares with the logistics department and notifying the customer.
- Maintaining AMC schedules of machines and onboarding customers for AMC.
- Follow-up with customers for their feedback or quotation approvals.
- Drafting of Sales/service/purchase orders, invoices & repair estimates based on inputs from the service team.
- Coordinating Installations and field visits with sales, logistics and service team.
- Maintaining of inventory and records of loaned machines/spares of the service department.
- Logging minutes of team meetings and follow-up with team members for updates on task assigned.
- Coordinating with, out-station field engineers/technicians for work updates and maintaining their attendance records.
- Maintaining records of upgrades/changes in the product line based on inputs from Production/R&D team.
Job Types: Full-time, Permanent
Pay: From ₹250,000.00 per year
Benefits:
Work Location: In person
