Company Description
Palate & Pour is a distinguished restaurant consultancy and hospitality brand with over 17 years of experience and a track record of 28+ successful projects across Pune, Mumbai, Goa, and Thailand. We specialize in creating end-to-end culinary ventures, offering services such as concept design, licensing, staffing, and management. With a focus on data-driven strategies, we provide cost analysis, menu engineering, and revenue projections to ensure operational excellence and sustained growth. At Palate & Pour, we craft community-driven dining spaces where flavor, ambience, and service come together to deliver unforgettable experiences.
Role Description
This is a full-time, on-site role based in Pune Division for a Guest Relations Executive at a restaurant/bar. The Guest Relations Executive will serve as the primary point of contact for guests, ensuring exceptional service and satisfaction. Responsibilities include greeting and assisting guests upon arrival, handling reservations and inquiries, coordinating with the service team, managing feedback, and creating a welcoming environment that reflects the brand's ethos.
Qualifications
- Strong Guest Relations and Customer Service skills to ensure outstanding experiences for all guests
- Excellent Communication skills, with the ability to interact effectively and professionally
- Proven ability to handle Receptionist Duties such as managing reservations and welcoming guests
- Knowledge of Sales techniques to promote restaurant offerings and enhance customer engagement
- Prior experience in the hospitality, restaurant, or bar industry is preferred but not mandatory
- Strong organizational and multitasking abilities in a fast-paced environment
- Positive attitude, team-oriented mindset, and a passion for hospitality
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Application Question(s):
- Do you have prior experience working in guest relations, hostessing, front desk, or customer service in a restaurant, bar, hotel, or hospitality setup?
- Have you handled guest reservations, walk-ins, table allocation, and waiting lists before?
- Are you comfortable handling guest complaints and resolving issues politely and professionally?
- Are you willing to work evening shifts, weekends, and public holidays as required in a restaurant & bar setup?
Experience:
- Guest relations: 1 year (Required)
Language:
Work Location: In person
