Process Overview*
Banking Operations comprises operations for Commercial, Corporate and Retail banking clients. These operations support the business across US, Asia Pacific, & EMEA regions. GWBO functions include implementation and servicing of credit, depository and treasury products, processing of payments and processing of trade finance transactions.
Job Description*
Associate is responsible for delivering a wide range of banking services to customers, ensuring smooth day-to-day operations, and maintaining compliance with regulatory standards. This role involves handling deposits, withdrawals, account management, customer queries, and promoting banking products and services.
Responsibilities*
- Responsible to ensure that the tasks are completed within the given SLAs.
- Need to meet all the applicable KPI for the business
- Effective Analytical skills are required to ensure that correct action is taken on each transaction
- Interact with LOB partners for a quick resolution of issues.
- Be a key contributor to business initiatives that require subject matter expertise.
Requirements*
- Graduate with 1-3 years of experience
- Strong business acumen with good written and verbal communication skills
- Must have an eye for detail and should possess strong analytical skills
- Willingness to learn and adapt to changes
- Excellent time management skills
- Organized and able to multi-task in a fast-paced environment
- Should have problem solving, logical thinking and analytical ability
Foundational skills*
- Good communications and interpersonal skills
- Organized and able to multi-task in a fast-paced environment
- Flexible with Shifts (24*7)
Desired skills
- Good oral/written communication skills
- Excellent time management skills
- Organized and able to multi-task in a fast-paced environment
- Highly motivated, able to work independently, self-starter; and problem/solving/analytical
- Excellent interpersonal skills; positive attitude; team player; flexible
- Willingness to learn and adapt to changes
