About Us:
ArivuPro is an Ed-tech company and Academy in Bangalore established in the year 2015 that offers tutoring services for a wide variety of professional exams in the commerce stream, and we have also tied up with various institutions pan India to provide integrated courses. Our aim is to be a one-stop solution for all the needs of commerce professionals.
Experience: Fresher/2-3 years
Job Location: Bangalore
Qualification: Under Graduate/Post Graduate
Language: English is mandatory.
Job Type : Full Time
Responsibilities:
1. Support Ticket Resolution:
- Resolve a minimum of 60 support tickets per day.
- Maintain an average resolution time of less than 5 hours.
- Follow Standard Operating Procedures (SOP) for all support ticket resolutions.
2. App-Related Tasks:
- Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day).
- Ensure the accuracy of 99% of data entered for app-related formalities.
3. Admission Formalities:
- Complete all admission formalities as per SOP within the next day (A+1 day).
- Ensure the accuracy of 99% of data entered for admission formalities.
4. Registration Formalities:
- Complete all registration formalities as per SOP within the required timelines.
- Ensure the accuracy of 99% of data entered for registration formalities.
Right Fit :
- 2–5 years of experience in operations, administration, or customer service management.
- Experience in EdTech or service-oriented organizations is an added advantage.
- Proven ability to follow and enforce Standard Operating Procedures (SOPs).
- Excellent Time & Task Management
- Comfortable using CRMs, ticketing systems, and operational dashboards.
- Team Leadership & Training Skills
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
