Manage, configure, upgrade, and maintain Cisco ISE environments, including policies, command sets, dictionaries, patches, and domain onboarding activities.Administer authentication and access management platforms, ensuring effective policy enforcement and secure user, device, and network provisioning.Integrate security platforms with external technologies such as SIEM, LDAP, MFA, TACACS+, and monitoring solutions.Support network security technologies including DDoS protection platforms, RPKI, authentication systems, and operational assurance tools.Troubleshoot incidents, perform root cause analysis, review logs, and deliver timely service restoration within agreed service levels.Develop and utilise automation capabilities through APIs and scripting to improve operational efficiency and customer experience.Coordinate application lifecycle activities including upgrades, testing, production deployments, maintenance, and change management.Collaborate with network, engineering, infrastructure, vendor, and operational teams to support platform enhancements and service improvements.Monitor service health, security posture, vulnerabilities, dashboards, alerts, and key operational metrics.Produce operational reports, maintain technical documentation, and contribute to knowledge-sharing initiatives.Support hardware lifecycle activities including performance monitoring, asset tracking, warranty coordination, and vendor engagement.Contribute to the adoption of emerging technologies, including software-defined networking and modern network automation capabilities.
