Job Description: Service Coordinator
Overview
Service Coordinators are responsible for managing and organizing day-to-day service activities to ensure smooth service operations and timely task execution. Their primary focus is to schedule technician visits, coordinate with clients and internal teams, track service requests, and ensure all assigned tasks are followed through until closure. They play a key role in maintaining clear communication between clients, technicians, vendors, and support teams while ensuring updates are accurately maintained in the system.
Key Responsibilities
- Schedule and coordinate technician visits as per client requirements and service priorities.
- Confirm service schedules with clients and maintain regular communication regarding visit updates and timelines.
- Prioritize and assign service tasks based on urgency, client requirements, and operational needs.
- Coordinate with technicians to ensure proper task execution and timely service completion.
- Monitor daily service activities and track open tickets to avoid delays and pending cases.
- Coordinate with the Parts team for material availability, dispatch tracking, and delivery updates.
- Follow up internally to ensure all required resources and support are arranged before scheduled visits.
- Address client queries related to service schedules, technician visits, and ongoing service updates.
- Collect post-visit service reports from technicians and ensure proper documentation is maintained.
- Update ticketing systems and maintain accurate records of service activities, visit status, and task closures.
- Arrange logistics, site access permissions, and necessary equipment required for service activities.
- Coordinate with vendors, subcontractors, and internal teams whenever required for smooth service execution.
- Escalate delays, operational issues, or critical concerns to the Service Manager on a timely basis.
- Ensure all assigned service requests are followed through until proper closure and client confirmation.
- Maintain professionalism and ensure high levels of customer satisfaction through effective coordination and communication.
Required Skills & Qualifications
- Bachelor’s degree or relevant educational qualification.
- Proven experience in service coordination, customer support, or operational coordination roles.
- Strong communication and interpersonal skills.
- Good coordination, multitasking, and organizational abilities.
- Ability to work under pressure and manage multiple service requests simultaneously.
- Basic technical understanding and familiarity with service operations.
- Proficiency in MS Office, ticketing systems, and service management tools.
Preferred Qualifications
- Experience in handling field service coordination and technician scheduling.
- Familiarity with ticket management systems and service processes.
- Experience coordinating with vendors, clients, and internal operational teams.
- Knowledge of logistics coordination and service documentation processes.
Pay: ₹44,000.00 - ₹47,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
