Job Description: Customer Support ExecutiveJob Title
Customer Support Executive
Job Summary
We are seeking a customer-focused and proactive Customer Support Executive to assist customers by addressing inquiries, resolving complaints, and providing accurate information about our products and services. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media.
- Resolve customer complaints and provide timely solutions.
- Maintain a professional and positive attitude while interacting with customers.
- Record customer interactions and update CRM systems accurately.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Escalate complex issues to the appropriate department when necessary.
- Provide product and service information to customers.
- Meet individual and team performance targets, including response time and customer satisfaction.
- Collaborate with internal teams to improve customer experience.
Pay: ₹10,459.86 - ₹20,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
