Industry – Metal / Non-Metal Laser and Fiber Cutting Machines, Welding Machines, Bending Machines, CNC Routers.
Educational Qualification - Any Graduate / Postgraduate. Preferred: B.E./B. Tech in Electrical, Mechanical, or Mechatronics Engineering, or Diploma in Electrical/Mechanical or related field.
Key Responsibilities
· Install and commission machines at customer sites as per the service schedule.
· Conduct machine demonstrations whenever required.
· Perform preventive, breakdown, and corrective maintenance.
· Diagnose technical issues and resolve customer complaints within the defined timelines.
· Provide on-site, off-site, and remote technical support.
· Prepare installation reports, service reports, and maintenance documentation.
· Coordinate with the Sales and Back Office teams for spare parts and service requirements.
· Plan and execute AMC/Warranty maintenance schedules.
· Maintain branch-level spare parts inventory.
· Ensure timely service support and high customer satisfaction.
· Travel to customer locations whenever required.
Required Skills
· Hands-on experience with Laser Cutting Machines, Fiber Laser Cutting Machines, CNC Routers, or similar industrial machinery.
· Strong troubleshooting and fault diagnosis skills.
· Basic knowledge of electrical and mechanical systems.
· Good communication and customer handling skills.
· Willingness to travel for installation and service activities.
· Basic knowledge of MS Office for service reporting.
Perks & Benefits
· Performance-based Incentives (Installation, Service Complaints & Internal Technical Training)
· Travel Allowance (TA) & Daily Allowance (DA)
· Hotel Accommodation & DA for Outstation Travel
· Opportunity to work on advanced industrial machines
· Overseas technical training (China) for high-performing employees, based on business requirements
Pay: ₹300,000.00 - ₹600,000.00 per year
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Work Location: Hybrid remote in Bengaluru, Karnataka (Bengaluru, Bengaluru Urban District)
