Bangalore, Karnataka
Job Summary
Job Summary
We are seeking a highly skilled Business Analyst with expertise in Data Analytics, Mobility, and Payments domains to drive business transformation initiatives and support the delivery of innovative digital solutions. The role involves gathering and analyzing business requirements, translating them into detailed functional specifications, performing data-driven analysis, and collaborating with stakeholders across business and technology teams. The ideal candidate will possess strong experience in requirement management, SQL-based data analysis, Power BI/Tableau reporting, stakeholder engagement, and Agile delivery practices , along with a deep understanding of mobility platforms and digital payment ecosystems. This position requires the ability to bridge business needs with technical solutions, ensuring successful project delivery, regulatory compliance, and enhanced customer experiences.
Key Responsibilities
Key Responsibilities
Gather, analyze, and document business requirements from stakeholders and business users.
Prepare and maintain Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, use cases, process maps, and gap analysis documents.
Collaborate with product owners, development teams, business stakeholders, and external vendors to define project scope and functional requirements.
Perform data analysis using SQL and reporting tools to identify trends, business opportunities, and improvement areas.
Define KPIs, reporting requirements, dashboards, and data visualization solutions using Power BI/Tableau.
Analyze and support mobility solutions, including transportation platforms, ride-hailing applications, fleet management, and logistics systems.
Gather and document requirements related to payment ecosystems, including payment gateways, card payments, UPI, wallets, reconciliation, settlement, and chargeback processes.
Translate business needs into detailed functional specifications, workflows, and acceptance criteria.
Facilitate requirement workshops, stakeholder meetings, and business process discussions.
Support User Acceptance Testing (UAT) planning, execution, defect tracking, and sign-off activities.
Work closely with technical teams on API integrations, system interfaces, and solution design discussions.
Monitor project deliverables and ensure alignment with business objectives, timelines, and quality standards.
Ensure compliance with payment industry regulations, security requirements, and organizational governance standards.
Support Agile delivery practices, including backlog refinement, sprint planning, and stakeholder communication.
Act as a bridge between business and technical teams to drive successful project outcomes and enhance customer experience.
Skill Requirements
Skill Requirements
Core Business Analysis Skills
Requirements Gathering and Analysis
Business Process Modeling and Documentation
BRD, FRD, User Stories, Use Cases, and Process Mapping
Gap Analysis and Solution Definition
Stakeholder and Client Management
Workshop Facilitation and Requirement Elicitation
Functional Specification Development
UAT Planning, Execution, and Sign-off Support
Data Analytics Skills
Data Analysis and Business Insights Generation
SQL for Data Extraction, Validation, and Reporting
KPI Definition, Monitoring, and Performance Analysis
Data Visualization and Dashboard Development
Reporting and Trend Analysis
Advanced Excel for Data Analysis and Reporting
Power BI and/or Tableau
Mobility Domain Expertise
Transportation and Mobility Platforms
Ride-Hailing Applications
Fleet Management Systems
Logistics and Delivery Solutions
Connected Mobility Ecosystems
Customer Journey Mapping and Mobile Application Workflows
Payments Domain Expertise
Payment Processing and Digital Payment Ecosystems
Payment Gateways and Merchant Acquiring
Card Payments, UPI, and Digital Wallets
Transaction Lifecycle Management
Payment Reconciliation, Settlements, and Chargebacks
Payment Compliance and Regulatory Standards
FinTech Products and Payment Platforms
Technical Skills
SQL
Power BI / Tableau
Advanced Excel
JIRA, Confluence, ServiceNow
API and System Integration Understanding
Data Warehousing and BI Platforms
Basic Cloud Knowledge (AWS, Azure, GCP)
Methodologies & Tools
Agile/Scrum Methodologies
Backlog Management
Sprint Planning and Requirement Grooming
Agile Delivery Practices
Soft Skills
Strong Analytical and Problem-Solving Abilities
Excellent Communication and Presentation Skills
Stakeholder Engagement and Relationship Management
Decision-Making and Negotiation Skills
Documentation and Requirement Management Expertise
Ability to Work in Fast-Paced Agile Environments
Mandatory Skills
Business Analysis, Requirement Gathering, BRD/FRD, Data Analytics, SQL, Power BI/Tableau, Mobility Domain, Payments Domain, Stakeholder Management, and Agile Methodology.
Other Requirements
Other Requirements
Bachelor's or Master's degree in Business Administration, Information Technology, Computer Science, Data Analytics, Finance, or a related field.
Proven experience as a Business Analyst in Mobility, Payments, FinTech, or Digital Transformation projects.
Strong understanding of Agile/Scrum frameworks and project delivery methodologies.
Experience working in cross-functional teams involving business, product, technology, and vendor stakeholders.
Ability to translate complex business requirements into actionable functional specifications.
Hands-on experience supporting UAT, defect management, and release validation activities.
Knowledge of API integrations, microservices architecture, and system integration concepts .
Familiarity with payment regulations, PCI-DSS standards, compliance, and security requirements .
Exposure to cloud platforms (AWS, Azure, or GCP) and modern data ecosystems is preferred.
Experience with data warehouses, BI platforms, and enterprise reporting solutions is advantageous.
Strong documentation, presentation, and communication skills with the ability to influence stakeholders at all levels.
Ability to manage multiple priorities and work effectively in a fast-paced, deadline-driven environment.
Strong analytical, problem-solving, and decision-making capabilities.
Experience in customer journey analysis, process optimization, and business transformation initiatives is preferred.
Relevant certifications such as CBAP, CCBA, PMI-PBA, Agile Scrum Certification, Power BI, or Tableau are desirable.
Educational Qualification
Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, Finance, or a related discipline.
Master's degree or relevant professional certifications are preferred.
Preferred Industry Experience
Payments & FinTech
Mobility & Transportation
Digital Banking
E-commerce Platforms
Logistics & Delivery Services
Enterprise Digital Transformation Programs
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