Location: Viman Nagar, Pune
Company: Guestara
About Guestara
Guestara is an AI-powered guest management platform helping hotels unify the entire guest journey — from booking to checkout and beyond. We work with progressive hotel brands to improve guest experience, automate operations, and drive measurable revenue.
We’re early, fast-growing, and obsessed with outcomes.
Role Overview
We’re looking for a Customer Success Executive who will own the success of our hotel partners end-to-end — from onboarding to adoption to retention.
This is not a support role.
You’ll work directly with customers to ensure they see real business impact from Guestara.
What You’ll Do
- Onboard new hotel partners and ensure smooth go-live
- Train teams and drive product adoption across properties
- Act as the primary point of contact for assigned accounts
- Understand customer workflows and solve on-ground challenges
- Monitor usage, identify gaps, and proactively improve engagement
- Drive retention, expansion, and overall customer satisfaction
- Work closely with product and founders to share feedback and improve the platform
Requirements
- 1–2 years experience in Customer Success / Support / Account Management (SaaS preferred)
- Strong communication and relationship management skills
- Ability to run demos, onboarding calls, and training sessions
- High ownership and problem-solving mindset
- Comfortable working in a fast-paced startup environment
- Basic understanding of SaaS products and workflows
Nice to Have
- Experience in hospitality tech or working with hotels
- Familiarity with CRM tools and customer success platforms
- Exposure to onboarding or implementation roles
Why Join Us
- Work directly with founders and core team
- High ownership and real impact on customer outcomes
- Fast learning curve in a growing SaaS startup
- Opportunity to grow into senior CS / account management roles
Job Type: Full-time
Pay: ₹300,000.00 - ₹360,000.00 per year
Benefits:
Work Location: In person
