Operational Management
- Oversee daily operations of the oncology center, including outpatient clinics, chemotherapy day care, radiation oncology.
- implement operational policies, procedures, and workflows.
- Monitor patient volumes, appointment scheduling, waiting times, and service efficiency.
- Coordinate multidisciplinary oncology services to ensure seamless patient care.
Patient Experience & Care Coordination
- Ensure smooth patient navigation from diagnosis through treatment and follow-up.
- Address patient concerns and service recovery issues promptly.
- Improve patient satisfaction and experience through continuous process improvements.
- Coordinate with physicians, nursing teams, pharmacy, laboratory, radiology, and support services.
Financial & Resource Management
- Monitor departmental budgets, revenue, expenses, and cost-control initiatives.
- Optimize utilization of oncology equipment, infusion chairs, treatment rooms, and manpower.
- Analyze operational and financial performance indicators.
- Support business development and growth initiatives for oncology services.
Quality & Compliance
- Ensure compliance with hospital policies, accreditation standards, and government regulations.
- Monitor quality indicators, patient safety metrics, and infection control standards.
- Participate in audits, quality improvement projects, and accreditation activities.
- Ensure adherence to chemotherapy safety protocols and radiation safety requirements.
Staff Management
- Supervise administrative and operational staff within the oncology unit.
- Coordinate staffing plans and workforce scheduling.
- Conduct performance evaluations and identify training needs.
- Foster teamwork and a patient-centered culture.
Vendor & Equipment Management
- Coordinate procurement and maintenance of oncology-related equipment.
- Liaise with vendors for service contracts and supplies.
- Ensure uninterrupted availability of chemotherapy drugs, consumables, and medical supplies in coordination with pharmacy and procurement teams.
Data & Performance Monitoring
- Track key performance indicators (KPIs), including:
- Patient volumes
- Chemotherapy utilization rates
- Radiation treatment capacity utilization
- Turnaround times
- Patient satisfaction scores
- Revenue and profitability metrics
- Prepare monthly operational reports and management dashboards.
- Identify opportunities for operational excellence and process optimization.
Pay: Up to ₹70,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
