Job description:
We are for Customer Experience Executive role in Ahmedabad location.
Job Information
- Location: Bodakdev Ahmedabad
- Work Experience: Fresher
- Salary: 21,000 in hand p.m
Job Description
Key Responsibilities
- Engage with customers through calls, emails, WhatsApp, surveys, community platforms, and chat channels.
- Collect, analyze, and interpret customer feedback to improve overall customer experience.
- Build and manage customer communities to encourage engagement, advocacy, and feedback sharing.
- Coordinate customer participation in new product launches, beta testing, product trials, and feedback programs.
- Monitor online reviews, social media conversations, and brand sentiment across platforms.
- Gather Voice of Customer (VoC) insights and collaborate with Product, Marketing, R&D, and Customer Support teams for continuous improvement.
- Identify customer pain points, trends, and opportunities to enhance customer journeys and retention.
- Prepare reports, dashboards, and actionable recommendations for stakeholders.
- Work closely with internal teams to ensure timely resolution of customer concerns and implementation of feedback.
Requirements
- Strong verbal and written communication skills.
- Aalyzing customer feedback and customer behavior data.
- Ability to identify trends, generate insights, and drive customer-centric initiatives.
- Ready to learn process: Feedback collection, user testing, or community engagement will be an added advantage.
Key Skills
1. Customer Experience Management
2. Community Building & Engagement
3. Customer Feedback Management
4. Voice of Customer (VoC)
5. Online Reputation Management (ORM)
6. Social Listening
7. Sentiment Analysis
8. Customer Retention
9. Product Launch & Beta Testing Coordination
10. Customer Advocacy
11. Reporting & Analytics
Interested? call & WhatsApp now: 9813431813
Work Location: In person
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
- Life insurance
- Provident Fund
Work Location: In person
