Location: Ahmedabad
Workdays: Monday to Friday
Role Overview
We are seeking a Partner Relationship Manager to act as the single point of contact for business partners, managing their end‑to‑end journey from onboarding to certification cycle support. This is a client‑facing operations role requiring strong communication, relationship management, and disciplined time management. Familiarity with ISO/certification report formats is expected.
Key Responsibilities
- Relationship lifecycle management including onboarding, coordination, and engagement.
- Primary contact for partner queries and escalations with prompt resolution.
- Certification workflow coordination from application handling to certification decision.
- Tracking report submissions and ensuring compliance with formats and timelines.
- Managing multiple partner accounts and proactively flagging delays.
- Coordinating surveillance, recertification schedules, and certification change requests.
- Liaising with internal teams for contract review, quotations, and cycle planning.
- Maintaining accurate records in CRM/CB systems.
- Supporting nonconformity follow‑up and closure tracking.
- Preparing MIS/status reports and dashboards in Excel.
- Handling day‑to‑day customer communication with professionalism.
Must‑Have Skills
- Excellent communication skills – verbal and written.
- Strong client/partner relationship management ability.
- Sharp time management across multiple accounts.
- Basic knowledge of ISO standards (e.g., ISO 9001).
- Proficiency in Excel, Word, and CRM/DMS tools.
- Organized, proactive, and independent working style.
Good‑to‑Have Skills
- Exposure to certification bodies, audit firms, or compliance services.
- Familiarity with IAF Mandatory Documents or accreditation requirements.
- Experience with certification management software.
- Understanding of CAPA/nonconformity handling.
- Knowledge of process improvement or Lean/Six Sigma fundamentals.
Ideal Candidate Profile
- Minimum 2 years of experience in client relationship management, business coordination, or operations.
- Background in certification/compliance industry mandatory.
- Comfortable owning relationships end‑to‑end and acting as escalation point.
- Strong accountability for outcomes and ability to coordinate across teams.
Pay: ₹300,000.00 - ₹700,000.00 per year
Work Location: In person
