Job Description – Legal & Public Relations Officer
Company: Kumbukkal Pepper (Pepper Growers)
Position: Legal & Public Relations Officer
Location: Kerala / As per company requirements
Employment Type: Full-Time
About Kumbukkal Pepper
Kumbukkal Pepper is focused on developing and promoting high-quality pepper plants and related agricultural initiatives. The company works with customers, farmers and other stakeholders and requires a professional who can effectively manage legal coordination, public relations, stakeholder communication and documentation.
We are looking for Legal & Public Relations Officer who will be responsible for coordinating the company's legal and regulatory matters while developing positive relationships with customers, farmers, government departments, local authorities, business partners, media and other stakeholders.
The role requires a combination of legal coordination, communication, relationship management, documentation and public representation.
Key Responsibilities
1. Legal Coordination
- Coordinate with the company's legal advisors and advocates on legal matters.
- Maintain proper records of agreements, contracts, notices, correspondence and legal documents.
- Review basic agreements and documents before forwarding them to management/legal counsel for approval.
- Coordinate responses to legal notices, customer disputes and contractual matters.
- Follow up on pending legal cases and provide status updates to management.
- Ensure important company documents are properly maintained and accessible.
- Monitor applicable statutory, regulatory and contractual requirements.
- Coordinate with government departments, local authorities and other regulatory bodies when required.
2. Public Relations
- Represent Kumbukkal Pepper professionally when dealing with customers, farmers, government officials, institutions and other stakeholders.
- Develop and maintain strong relationships with important stakeholders.
- Handle public enquiries and coordinate appropriate responses.
- Support the company in managing its public image and reputation.
- Coordinate company meetings, awareness programmes, farmer interactions and public events.
- Prepare official letters, notices, announcements and stakeholder communications.
- Assist management during important public or stakeholder-related situations.
3. Customer & Farmer Relations
- Act as an escalation point for important customer or farmer concerns.
- Coordinate with internal teams to resolve complaints professionally.
- Maintain regular communication with customers and farmers regarding orders, delivery schedules, policies and other concerns.
- Identify recurring issues and report them to management.
- Ensure communication remains transparent, professional and documented.
4. Government & Institutional Relations
- Coordinate with government departments, agricultural institutions, local authorities and other relevant organisations.
- Assist in obtaining or maintaining required permissions, registrations, certificates and documentation.
- Follow up on government-related applications and correspondence.
- Develop professional relationships with relevant officials and institutions.
5. Documentation & Reporting
- Maintain a structured database of legal matters, agreements, notices, complaints and important communications.
- Prepare weekly/monthly reports for management.
- Maintain records of meetings and important stakeholder discussions.
- Ensure commitments made to customers, partners and stakeholders are properly documented and followed up.
6. Reputation & Crisis Management
- Identify potential legal, customer or public-relations risks and immediately report them to management.
- Support management in handling sensitive complaints and disputes.
- Ensure that official statements and responses are communicated only through authorized channels.
- Protect confidential company and customer information.
Key Skills Required
- Excellent communication and interpersonal skills.
- Strong Malayalam, Hindi and English communication skills; Kannada is an advantage.
- Good understanding of legal documentation and business contracts.
- Strong negotiation and problem-solving skills.
- Ability to communicate confidently with government officials, lawyers, customers and senior management.
- Good documentation and reporting skills.
- Professional telephone and email communication.
- Ability to handle confidential and sensitive matters.
- Strong follow-up and coordination skills.
- Ability to remain calm and professional during disputes or difficult situations.
- Basic knowledge of MS Office/Google Workspace and CRM systems.
Experience
Preferred: 4–5 years of experience in one or more of the following:
- Legal coordination
- Public relations
- Corporate affairs
- Government liaison
- Customer relations
- Legal documentation
- Stakeholder management
- Agricultural/business organizations
Candidates with strong communication skills and relevant stakeholder-management experience may also be considered.
Key Performance Indicators (KPIs)
- Timely completion of legal follow-ups.
- Proper maintenance of legal and company documentation.
- Resolution/escalation of customer and farmer complaints.
- Government and institutional coordination.
- Stakeholder satisfaction.
- Timely submission of reports.
- Reduction of unresolved complaints and pending legal follow-ups.
- Professional management of company communications and reputation.
Personal Attributes
We are looking for a person who is:
- Trustworthy and responsible
- Professional and well-presented
- Confident but diplomatic
- Strong in communication
- Detail-oriented
- Proactive in follow-up
- Good at building relationships
- Comfortable dealing with senior officials and stakeholders
- Able to maintain confidentiality
- Committed to protecting the company's interests and reputation
Pay: ₹45,000.00 - ₹70,000.00 per month
Work Location: In person
