Job Summary
Role Objective:
To ensure smooth backend operations, real-time client communication, and structured process coordination across teams for seamless program delivery, client satisfaction, and internal alignment.
Key Responsibilities:
1. Chat Executive (Client Communication)
- Manage and execute WhatsApp, Instagram DM, and email sequences.
- Respond to client inquiries with empathy and clarity using pre-approved scripts.
- Tag and escalate queries to relevant departments (Sales, CS, Healing, Tech).
- Monitor performance of chat sequences; suggest improvements when needed.
- Update CRM or Google Sheets with chat outcomes and conversions.
2. Admin Assistance
- Maintain program folders, session trackers, Zoom links, and client logs.
- Assist in client onboarding: sharing welcome kits, intake forms, group links.
- Coordinate schedules for healers/coaches; update calendars as needed.
- Maintain database hygiene: organize Google Drive, tag documents, follow naming SOPs.
3. Process Coordination
- Follow up with internal teams (Sales, Design, Tech, CS) for task completion.
- Monitor SOP implementation across client delivery and operations.
- Maintain process dashboards, checklists, and reporting formats.
- Flag bottlenecks in execution and propose actionable solutions.
Required Skills & Traits
- Strong communication skills (written and verbal)
- Organized, proactive, and detail-oriented
- Familiarity with Google Workspace (Docs, Sheets, Calendar, Drive)
- Comfort using Canva, WhatsApp Business, Zoom, Telegram
- Ability to multitask and manage deadlines with calm professionalism
- CRM update accuracy and timeliness.
WHAT WE ARE LOOKING FOR
- 1–2 years of experience in a chat support, lead qualification, or customer engagement role.
- Excellent written communication skills — clear, warm, and persuasive in text.
- Comfortable managing high volumes of conversations across platforms simultaneously.
- Disciplined, organised, and responsive.
- Familiarity with WhatsApp Business, CRM tools, and digital communication platforms.
WHAT WE OFFER
- Clear, structured role with daily targets and team support.
- Performance-linked incentives.
- Fully remote work environment.
- Growth path into a Sales Executive role.
HOW TO APPLY
Submit your CV and describe a chat or messaging-based role you have held — the volume you managed, the tools you used, and the results you achieved.
Pay: ₹20,000.00 per month
Benefits:
Work Location: Remote
