# Job Description – Front Desk Executive **Position:** Front Desk Executive **Location:** Ratnagiri, Maharashtra **Industry:** Hospitality / Resort **Department:** Front Office **Employment Type:** Full-Time ### About the Role We are looking for a **friendly, professional, and customer-oriented Front Desk Executive** to join our resort in Ratnagiri. The candidate will be responsible for managing the front desk, assisting guests with check-in/check-out, handling reservations, and ensuring an excellent guest experience throughout their stay. ### Key Responsibilities * Welcome and greet guests in a warm and professional manner. * Handle **guest check-in and check-out** procedures efficiently. * Manage room reservations, cancellations, and booking inquiries. * Respond to guest queries regarding rooms, resort facilities, services, and local attractions. * Handle telephone calls, emails, and walk-in inquiries. * Maintain accurate guest records and front-office documentation. * Coordinate with **Housekeeping, Food & Beverage, Maintenance, and other departments** for smooth operations. * Handle guest complaints and resolve issues professionally and promptly. * Prepare and maintain daily front-office reports. * Manage billing, payments, invoices, and basic cash-handling activities. * Ensure proper communication of guest requests and special requirements to relevant departments. * Maintain a clean, organized, and professional reception area. * Follow resort policies, safety procedures, and service standards. ### Requirements * **Education:** Graduate / Diploma in Hospitality, Hotel Management, or a related field preferred. * **Experience:** 0–2 years of experience in front office, hotel, resort, or customer service roles. Freshers with good communication skills may also be considered. * Excellent **verbal and written communication skills**. * Pleasant personality and professional grooming. * Good customer-handling and problem-solving skills. * Basic knowledge of **MS Office / computer applications**. * Ability to work in shifts, including weekends and holidays. * Knowledge of **English, Hindi, and Marathi** will be an advantage. * Hospitality or hotel front-office experience will be preferred. ### Key Skills **Front Office Operations | Guest Relations | Customer Service | Check-in & Check-out | Reservations | Telephone Etiquette | Billing & Cash Handling | Complaint Resolution | MS Office | Communication Skills | Teamwork | Problem Solving** ### Salary **₹15,000 – ₹25,000 per month**, depending on experience and skills. **Additional Benefits:** Accommodation / Food / Incentives may be provided as per company policy. ### Ideal Candidate The ideal candidate should be **well-groomed, confident, polite, and comfortable interacting with guests**. A service-oriented attitude and willingness to work in a resort environment are essential.
Pay: ₹10,158.42 - ₹25,000.00 per month
Benefits:
- Commuter assistance
- Food provided
Work Location: In person
