Key Responsibilities
● Lead and coach a team of 5-10 Digital sales agents, driving high performance and productivity.
● Ensure achievement of team targets for lead-to-login and lead-to-disbursal conversions.
● Build processes that deliver excellent customer experience, including call quality, timely follow-up, and accurate documentation.
● Coordinate closely with field sales and operations for seamless customer journeys.
● Monitor agent KPIs, provide feedback, and drive continuous improvement.
● Handle customer escalations professionally.
● Support recruitment, onboarding, and upskilling of agents.
Key KPIs
● Lead-to-login conversion %
● Lead-to-disbursal conversion %
● Agent productivity (logins / disbursals per agent)
● Call quality & compliance scores
● TAT adherence Experience & Skills
● 5+ .years in Digital sales / inside sales, preferably in secured lending (HL / LAP).
● 1–2 years experience leading a team.
● Strong coaching, process, and communication skills.
● Proficiency with CRM / dialer tools
Benefits
● Exposure to managing customers across multiple regions and segments in India.
● Career growth path into senior Digital sales leadership roles.
● Dynamic, high-ownership work culture.
Pay: ₹400,000.00 - ₹700,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Education:
Work Location: In person
