Job Description – Customer Service Representative
Position: Customer Service Representative
Company: Bizetikk24 Private Limited
Location: Chandigarh (Work from Office)
Employment Type: Full-Time
About Us
Bizetikk24 Private Limited is a healthcare technology company focused on providing accessible and confidential telemedicine services in the field of sexual health and mental wellness. We are committed to delivering exceptional patient experiences through compassionate care and seamless customer support.
Job Summary
We are looking for a customer-focused and empathetic Customer Service Representative to assist patients with inquiries, appointment bookings, follow-ups, and general support. The ideal candidate should possess excellent communication skills, a problem-solving mindset, and the ability to handle sensitive conversations with professionalism and confidentiality.
Key Responsibilities
- Handle inbound and outbound calls, emails, WhatsApp, and chat support.
- Assist patients with appointment scheduling, rescheduling, and cancellations.
- Address customer queries regarding consultations, services, payments, and platform usage.
- Resolve customer concerns promptly while maintaining a high level of patient satisfaction.
- Follow up with patients for appointments, feedback, and service-related communication.
- Maintain accurate records of customer interactions in the CRM or internal systems.
- Coordinate with doctors, psychologists, and internal teams to ensure timely resolution of patient concerns.
- Escalate complex issues to the appropriate department when required.
- Ensure patient confidentiality and comply with company policies and healthcare standards.
- Meet daily productivity and quality targets.
Requirements
- Bachelor's degree in any discipline.
- 1–3 years of experience in customer service, customer support, telecalling, or healthcare support.
- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal and active listening skills.
- Basic computer proficiency and familiarity with CRM systems and Microsoft Office/Google Workspace.
- Ability to multitask and work in a fast-paced environment.
- Comfortable handling sensitive healthcare-related conversations with empathy and professionalism.
Preferred Qualifications
- Experience in healthcare, telemedicine, or wellness industries.
- Experience with CRM software and customer support tools.
- Knowledge of patient support processes is an added advantage.
What We Offer
- Competitive salary.
- Professional growth opportunities.
- Supportive and collaborative work environment.
- Opportunity to contribute to improving healthcare accessibility across India.
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
Application Question(s):
- Do you have any prior experience into the field?
- what are your strengths and weaknesses?
Work Location: In person
