Industry: Freight Forwarding & Logistics
Key Responsibilities
- Handle end-to-end customer service activities for Air and Ocean Export shipments.
- Coordinate with customers, overseas agents, shipping lines, airlines, transporters, and internal operations teams.
- Process export bookings and ensure timely execution of shipments.
- Prepare and verify export documentation, including Commercial Invoice, Packing List, Shipping Bill, Bill of Lading (BL), Air Waybill (AWB), Certificate of Origin, and other required documents.
- Monitor shipment milestones and provide proactive updates to customers regarding shipment status.
- Resolve customer queries, shipment delays, documentation discrepancies, and operational issues promptly.
- Coordinate customs clearance requirements with the customs brokerage team.
- Ensure compliance with international trade regulations and customer-specific SOPs.
- Maintain accurate shipment records and update ERP/TMS systems.
- Support invoicing, job closure, and documentation filing.
- Build and maintain strong relationships with customers to ensure high service standards and customer satisfaction.
Required Skills
- Knowledge of Air & Ocean Export operations in the freight forwarding industry.
- Understanding of export documentation and Incoterms.
- Familiarity with shipping lines, airlines, customs procedures, and international logistics.
- Strong communication and customer relationship management skills.
- Good coordination, problem-solving, and time management abilities.
- Proficiency in MS Excel, MS Office, and freight forwarding/ERP software.
Preferred Qualifications
- Bachelor's degree in any discipline.
- 2–4 years of experience in Customer Service – Air & Ocean Export within a freight forwarding or logistics company.
- Ability to work in a fast-paced, deadline-driven environment.
Pay: ₹500,000.00 - ₹720,000.00 per year
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
