We are looking for a proactive and customer-focused Software Support Executive to provide technical assistance and support to our clients. The ideal candidate will troubleshoot software issues, resolve customer queries, and ensure timely resolution while maintaining high customer satisfaction.
Preferred Industries
> Hotel Management Software
Key Responsibilities
- Provide technical support to customers via phone, email, chat, or remote access.
- Troubleshoot and resolve software-related issues and application errors.
- Log, track, and manage support tickets until resolution.
- Escalate complex technical issues to the development team when required.
- Assist customers with software installation, configuration, and user guidance.
- Maintain accurate records of customer interactions and issue resolutions.
- Coordinate with internal teams to ensure timely issue resolution.
- Perform software testing and verification after bug fixes or updates.
- Prepare user manuals, FAQs, and support documentation.
- Deliver excellent customer service and maintain strong client relationships.
Required Skills
- Good understanding of software applications and troubleshooting techniques.
- Basic knowledge of SQL, databases, Windows, and networking concepts is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle multiple support requests efficiently.
- Strong analytical and customer service orientation.
- Familiarity with CRM or ticketing tools is an advantage.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, BCA, B.Tech, or a related field.
- 1–3 years of experience in software application support or technical support.
- Freshers with strong technical knowledge and communication skills may also apply.
Preferred Skills
- Experience with ERP, CRM, or SaaS-based applications.
- Knowledge of remote support tools.
- Ability to work independently and as part of a team.
Pay: ₹8,619.94 - ₹30,619.88 per month
Work Location: In person
