Receptionist / Front Desk & Guest Relations Executive
Company: CocoLuxe Stays
Location: Pune
Work Type: Full-time | In-person
Experience: Freshers can apply
About CocoLuxe Stays
CocoLuxe Stays is a premium vacation rental and hospitality company managing serviced apartments, luxury homes, and vacation rentals across Pune.
We are looking for a friendly, confident, well-presented and responsible Receptionist / Guest Relations Executive who can handle guest communication, front-desk-style coordination, property visits, and day-to-day guest support.
This role is ideal for someone who enjoys meeting people, speaking with guests, solving problems, and working in a fast-growing hospitality startup.
Key Responsibilities
Guest & Reception Responsibilities
- Handle guest inquiries through phone calls, WhatsApp and booking platforms.
- Welcome and assist guests during check-in and check-out.
- Explain property facilities, house rules, directions and other important information.
- Respond to guest questions and requests in a polite and professional manner.
- Maintain guest and booking records.
- Follow up with guests to ensure a smooth and comfortable stay.
- Handle basic guest complaints and coordinate with the concerned team for quick resolution.
Property & Operations Responsibilities
- Visit properties before guest check-in to ensure they are clean, properly set up and guest-ready.
- Inspect properties after check-out and report any damage, missing items or maintenance issues.
- Coordinate with housekeeping, maintenance and other operations staff.
- Ensure required guest amenities and supplies are available.
- Send check-in and check-out reminders to guests.
- Collect guest feedback and encourage satisfied guests to leave reviews.
- Maintain basic operational records using Excel / Google Sheets.
- Support the operations team in managing day-to-day property requirements.
Requirements
- Good communication skills in English, Hindi and Marathi.
- Friendly, confident and presentable personality.
- Comfortable speaking with guests on calls and WhatsApp.
- Good customer service and problem-solving skills.
- Basic knowledge of MS Excel and Google Sheets.
- Good attention to detail and ability to take responsibility.
- Comfortable travelling to different properties across Pune.
- Willingness to work in a hospitality / startup environment.
- Freshers are welcome to apply.
- Experience in reception, front office, hotel, hospitality, customer service, Airbnb or guest relations will be an advantage.
Who We're Looking For
You may be a good fit if you have worked as:
- Receptionist
- Front Office Executive
- Hotel Receptionist
- Guest Relations Executive
- Customer Service Executive
- Front Desk Executive
- Hospitality Executive
- Airbnb / Vacation Rental Executive
Freshers with good communication skills and a positive attitude are also encouraged to apply.
What You'll Learn
- Front Office & Hospitality Operations
- Airbnb & Vacation Rental Management
- Guest Experience Management
- Property Operations
- Customer Relationship Management
- Housekeeping & Maintenance Coordination
- Hospitality Sales & Communication
- Startup & Business Operations
Benefits
- Competitive salary
- Mobile / phone reimbursement
- Flexible schedule
- Paid time off
- Career growth opportunities
- Hands-on experience in the growing hospitality and vacation-rental industry
- Opportunity to work directly with the operations team
Work Location
Wakad, Pune, Maharashtra
This is an in-person role and requires travelling to CocoLuxe Stays properties across Pune when required.
Apply Now
If you are confident, well-spoken, customer-focused and enjoy interacting with people, we'd love to hear from you.
Join CocoLuxe Stays and build your career in hospitality, guest relations and vacation-rental operations.
Pay: From ₹10,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
Work Location: In person
