4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)
Key Result Areas
Supporting Actions
Underwriting and Portfolio Quality Management
Implement and oversee execution of regional risk and credit operations in adherence with defined frameworks and principles across ABHFL business lines
Liaise with relevant stakeholders (Sales, Operations) and escalate appropriately for efficient coordination and decision making on specific proposals/ escalation cases
Communicate with and guide team members on specific cases/ exceptions, providing insights on technical aspects as well as state/ property specific considerations for effective risk assessment
Evaluate and approve proposals as per defined approval matrix and assist team members on specific approval cases as required.
Monitor the bounce rates and portfolio delinquency buckets as per threshold limits and report early defaulters
Ensure collection of Post disbursal documents within assigned time frame.
Drive process efficiency through the team across different risk operations, acting as a business enabler without compromising on risk management imperatives
Work as per and guide team members towards process-driven coordination mechanisms with Sales and Operations teams for effective decision making and problem solving in line with business and risk management needs
Intervene in escalation/ exception cases, liaising as required with stakeholders in Sales and Operations teams and escalating to Zonal Head – Risk if required
Effectively managing external vendors to ensure quality of reports & TAT
Efficiently track Cost and ensure they are within budgeted levels.
Risk Compliance & Control
Ensure compliance with established risk management principles and norms via periodic and need based reviews of relevant MIS, reports, escalation case documents, etc.
Ensure regional operations are aligned with defined ‘Maker – Checker’ mechanism with Sales and Operations teams in a systematic manner, across key aspects such as exception approvals, collateral valuation, PDD completion, cheque bounce collections, etc.
Ensure minimal critical observations in Audit and also to ensure all observations are resolved within specified TAT’s.
To identify cases under early warning signals and analyse the same.
Work in alignment with process-driven mechanisms for coordination with the Collections/ Operations team on tracking delinquency cases and driving collections efficiently and effectively
Intervene as required on specific escalation cases for recovery and delinquency/ NPA avoidance; escalate to Zonal Head – Risk as required
Monitoring of delinquent portfolios. Liaison with key delinquent customers and support collections team for resolutions of all cases
Report fraud cases to Risk monitoring team and Zonal/National Risk Head. Cases
Business Growth and Sustainability
Team & Internal Stakeholder Management
Guide and develop team members to facilitate better risk assessment, underwriting skills and internal stakeholder management via technical skill-up (e.g. proficiency on legal & technical documents, property business practices & norms, etc.) and help them achieve superior performance standards & productivity levels
Nominate teams for relevant technical and behavioral trainings/ seminars and work on self-development initiatives
Maintain relationships with internal stakeholders for smooth cross-functional coordination and alignment towards achievement of function and business objectives
Team & Internal Stakeholder Management
Guide and develop team members to facilitate better risk assessment, underwriting skills and internal stakeholder management via technical skill-up (e.g. proficiency on legal & technical documents, property business practices & norms, etc.) and help them achieve superior performance standards & productivity levels
Nominate teams for relevant technical and behavioral trainings/ seminars and work on self-development initiatives
Maintain relationships with internal stakeholders for smooth cross-functional coordination and alignment towards achievement of function and business objectives
