DESIRED SKILLS
- Excellent verbal and written communication skills in Hindi and English (Hinglish proficiency preferred).
- Strong customer service orientation with a positive attitude.
- Good coordination and follow-up skills.
- Basic understanding of mechanical/electrical equipment (pump, motor, control panel) is preferred.
- Ability to troubleshoot customer issues over the phone.
- Comfortable handling multiple priorities simultaneously.
- Proficient in Microsoft Excel, Email, WhatsApp Business, and CRM/software applications.
- Strong organizational and documentation skills.
- Ability to work independently while collaborating with cross-functional teams.
QUALIFICATION
- Graduate in any discipline.
- Diploma/B.Tech in Mechanical or Electrical Engineering will be an added advantage.
EXPERIENCE
2–5 years of experience in any of the following: Inside Sales, Customer Support, Service Coordination, Technical Support, or Sales Coordination. Experience in pumps, industrial products, electrical equipment, HVAC, motors, compressors, or engineering products will be preferred.
PREFERRED INDUSTRY
- Pumps
- Industrial Equipment
- Electrical Products
- Engineering Manufacturing
- HVAC
- Compressors
- Motors
- Industrial Automation
KEY PERFORMANCE INDICATORS (KPIs)
- Spare Parts Sales Revenue
- Inquiry-to-Order Conversion Rate
- First Call Resolution (FCR)
- Service Complaint Response Time
- Complaint Closure TAT
- Customer Satisfaction (CSAT)
- Quote-to-Order Conversion
- Complaint Documentation Accuracy
- Dealer Follow-up Effectiveness
IDEAL CANDIDATE PROFILE
- Excellent communicator with strong interpersonal skills.
- Customer-centric mindset.
- Process-oriented with excellent follow-up discipline.
- Able to remain calm while handling customer complaints.
- Comfortable learning basic technical troubleshooting.
- Capable of balancing both sales and service coordination responsibilities in a fast-paced environment.
KEY SKILLS
Inside Sales, Service Coordination, Customer Support, Spare Parts Sales, Technical Support, Customer Service, Order Processing, Quotation, CRM, Dealer Management, Complaint Handling, Field Service Coordination, Sales Coordination, Pumps, Motors, Industrial Equipment, Excel, MS Office, Follow-up, Communication Skills.
