Job Location: Shukrawar Peth, Pune
Job Summary
The senior CRM Executive will be responsible for managing the entire customer relationship lifecycle, ensuring seamless communication, timely query resolution, and high customer satisfaction. This role involves overseeing post-sales processes, coordinating with sales, technical, legal, and accounts teams, and ensuring a smooth customer journey from booking to possession. The CRM Executive will also drive improvements in CRM systems, reporting, and customer experience strategies.
Responsibilities
- Manage customer relationships and post-sales operations for residential projects, including documentation, collections, agreements, possession, and customer support.
- Coordinate with internal departments to ensure timely service delivery, payment follow-ups, issue resolution, CRM updates, reporting, and smooth handover of units while maintaining high customer satisfaction.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred)
- 5+ years of experience in CRM or customer service in the real estate industry
- Understanding of residential/commercial real estate life cycles
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Experience:
- Real estate law: 5 years (Required)
Work Location: In person
