Job Title: Customer Relationship & Operations Executive/Manager (Real Estate Post Sales)
Location: Vashi, Navi Mumbai
Company Overview:
At Holistic, we are more than builders; we are creators of nature-centric living and customized second homes. From land procurement to designing nature themed gated communities with customized homes using innovative technologies and materials, from building it to managing the property, we curate every step.
Role & responsibilities:
1. Client Relationship Management:
- Act as the primary point of contact for customers post booking
- Maintain strong client relationships and provide regular project/payment updates
- Handle customer complaints and escalations efficiently
2. Banking & Loan Coordination:
- Coordinate with customers and empanelled banks for home loan processing and disbursement
- Collect and verify required documents (KYC, income proof, agreements)
- Track loan approvals and follow up for timely disbursement
- Liaise with sales, finance, and legal teams for documentation and demand letters
- Ensure timely fund inflow as per payment plans
3. Payment & Collection Coordination:
- Follow up with customers for due payments as per demand schedule
- Coordinate with the accounts team for payment tracking and reconciliation
- Ensure timely collection and minimize outstanding dues
- Planning with stakeholders on the receivables
4. Documentation & Agreement Process:
- Coordinate and manage booking documentation and agreement execution
- Ensure timely collection of KYC documents and verification
- Maintain accurate customer records and documentation
5. Cross-Functional Coordination:
- Work closely with sales, legal, accounts, and project teams
- Ensure smooth coordination and timely delivery of commitments
6. MIS & Reporting
- Track customer status, collections, and documentation progress
- Ensure data accuracy and timely updates
7. Possession & Handover:
- Coordinate with customers for possession formalities
- Ensure completion of documentation prior to handover
- Support in smooth unit handover and closure of post-sales formalities
Preferred Candidate Profile:
- 5–8 years of experience in real estate post-sales/operations
- Strong communication and problem-solving skills
- Experience in bank coordination and client handling
Job Types: Full-time, Permanent
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
