At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations
We are excited to invite a passionate and self-motivated Senior SFDC Analyst to our dynamic Biz Apps team! You’ll join a small yet highly effective team that aims to achieve excellence in maintaining our core business applications and processes to support our corporate objectives and drive operational efficiency.
In this role, you will tackle exciting operational challenges and assist our internal teams in working smarter and more effectively. Initially, you’ll focus on supporting our Sales, Marketing, and Demand Generation teams by driving improvements in systems and processes, mainly within SFDC and its integrated applications like Marketing Systems and other marketing tools. By collaborating closely with subject matter experts (SMEs), you’ll pinpoint areas that need enhancement and transform those insights into actionable business requirements, gaining buy-in from stakeholders and overseeing the implementation process through solution development.
What You'll Do:
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Collaborate with SMEs to gain a comprehensive understanding of current business processes.
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Make data-driven decisions and propose systematic process improvements.
Become the go-to expert for Gigamon’s SFDC functionality, integrations, and limitations. -
Provide daily support and ownership of SFDC for our Marketing, Sales, and Demand Gen team super users.
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Lead the SFDC implementation board for Demand Gen Ops
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Manage the requirements of the intake process from initial discussions to the delivery of solutions.
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Gather and document system enhancement requests, and design, develop, and validate solutions.
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Organize user acceptance testing and support change management efforts.
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Take on additional responsibilities as needed.
What You Bring:
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8+ years of experience in a Sales or Marketing Operations role that works internally.
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3+ years of hands-on experience managing SFDC implementations.
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Salesforce administration certification or equivalent experience is essential.
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Familiarity with Marketing Systems is a plus.
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A strong ability to identify and address root causes of issues, implementing forward-thinking solutions based on thorough analysis.
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Proven experience collaborating with and influencing various stakeholders to make informed business decisions.
Who You Are:
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Communicative and articulated, with strong written and verbal skills.
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Capable of identifying and translating business needs into effective, compelling solutions.
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You think big picture while paying attention to the details in execution.
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Excellent project management skills to keep everything on track.
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You are results-driven and dedicated to achieving progress.
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A self-motivator with a proactive work ethic who can multitask effectively.
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You understand, design, and operate within interconnected systems, all while prioritizing end-user simplicity.
