Job Purpose
The Collection Specialist is responsible for ensuring timely collection of outstanding payments from distributors, maintaining accurate collection records, coordinating with internal stakeholders and distributors, and supporting smooth cash flow operations. The role requires strong follow-up, reconciliation, reporting, and communication skills to minimize overdue receivables and resolve payment-related issues efficiently.
Key Responsibilities1. Collection Management
- Follow up with distributors for timely payment collection.
- Monitor outstanding receivables and ensure adherence to payment terms.
- Maintain regular communication with distributors regarding pending payments.
- Resolve payment-related queries and discrepancies promptly.
2. Reporting & MIS
- Prepare daily, weekly, and monthly collection reports.
- Track ageing reports and overdue outstanding balances.
- Maintain accurate collection records and payment status.
- Share collection updates with the Finance and Commercial teams.
3. Distributor Coordination
- Coordinate with distributors regarding invoices, debit notes, credit notes, and payment reconciliations.
- Build and maintain positive working relationships with distributor partners.
- Escalate critical collection issues to the concerned stakeholders.
4. Reconciliation
- Perform customer account reconciliations.
- Coordinate with the Accounts team to resolve mismatches in payments.
- Ensure proper allocation of receipts against invoices in the ERP system.
5. Cross-Functional Coordination
- Work closely with Sales, Finance, Commercial Operations, and Accounts teams.
- Support month-end closing activities related to receivables.
- Assist in implementing collection strategies to improve recovery efficiency.
Key Performance Indicators (KPIs)
- Collection efficiency and recovery percentage.
- Reduction in overdue outstanding balances.
- Accuracy and timeliness of MIS reports.
- Average collection cycle (DSO).
- Distributor query resolution turnaround time.
- Reconciliation accuracy.
Qualifications
- Bachelor's degree in Commerce, Finance, Business Administration, or a related field.
Experience
- 2–5 years of experience in collections, accounts receivable, commercial operations, or finance.
- Experience handling distributor collections in the FMCG, Cosmetics, Consumer Goods, or D2C industry is preferred.
Required Skills
- Strong follow-up and negotiation skills.
- Good knowledge of Accounts Receivable and collection processes.
- Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, reporting).
- Experience working with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).
- Strong analytical and reconciliation skills.
- Excellent communication and stakeholder management abilities.
- High attention to detail and accuracy.
- Ability to manage multiple priorities and meet deadlines.
Behavioral Competencies
- Ownership and accountability.
- Problem-solving mindset.
- Strong coordination and collaboration skills.
- Time management and organizational skills.
- Customer-focused approach.
- Integrity and professionalism.
Pay: ₹40,549.76 - ₹50,881.14 per month
Work Location: In person
