Company Information: Antheia is an intimate boutique resort at Pawna Lake, offering a unique escape from the hustle and bustle of city life. We are just 2.5 hours away from Mumbai, 1.5 hours from Pune and 45 mins from Lonavala. We are spread across 3 acres of area, have 3 types of accommodation and currently have 7 keys/ 9 rooms along with the banquet and restaurant facility.
To know more about us visit our website: www.antheiaresorts.com
To know more about what our guests have to say about us visit our google review page: https://tinyurl.com/46byvx5x
To know where we are located: https://maps.app.goo.gl/oBrmfAzJWSDoUHjx9
Job Location: On Site: https://maps.app.goo.gl/oBrmfAzJWSDoUHjx9
Area: Pawna Lake/ Pawnna Nagar (Near Lonavala)
Pin code: 410406
Position Overview: This position is required to represent brand "Antheia" by delivering exceptional guest experiences and deliver the service which will ensure 5-star reviews.
Key Responsibilities:
1. Ensure an exceptional guest experience from check-in to check-out.
2. Address guest inquiries/ concerns/ requests promptly.
3. Resolve guest complaints efficiently, turning negative experiences into positive outcomes.
4. Track guest preferences and special requests, delivering exceptional tailored services.
5. Foster long-term relationships with guests, promoting repeat stays and loyalty.
6. Maintain and update accurate guest records.
7. Ensure guests leave 5-star reviews on google/ OTA
8. Supervise cleanliness, orderliness, and hygiene in guest rooms, facilities, public areas.
Educational Qualification: Degree/ Diploma in Hospitality
Experience In Years: 2 to 4 years
Industry Experience: Hospitality Industry
Languages: Fluent in English
Skills & Personal Attributes:
1. Excellent communication skills, Team leader & Team player
2. Proficient in MS Word/ MS Excel/Google Sheet/ Google Docs
3. Highly motivated & well groomed
4. Guest Centric Approach
5. Prior experience as Guests Relationship Executive
Starting Pay (Monthly): Rs. 22,000
Accommodation: Shared Accommodation Provided
Meals: Meals provided.
Job Types: Full-time, Permanent
Pay: From ₹22,000.00 per month
Benefits:
Experience:
- Resort/Hotel: 1 year (Required)
Work Location: In person
