Job Description – Software Support Engineer
Job Title: Software Support Engineer
Experience: 1–2 Years
Location: Coimbatore
Department: Customer Support / Technical Support
About the Role
Innervex Technologies is looking for a proactive and customer-focused Software Support Engineer to provide technical and functional support for our ERP and business software solutions. The ideal candidate should have good analytical and communication skills, with a willingness to learn and troubleshoot customer issues.
Key Responsibilities
- Provide technical and functional support for ERP and web-based applications.
- Understand customer issues, analyse root causes, and provide timely resolutions.
- Log, track, and follow up on support tickets until closure.
- Coordinate with the Development, QA, and Product teams for bug fixes and enhancements.
- Perform basic database validation and execute SQL queries when required.
- Assist customers with software installation, configuration, and user training.
- Prepare issue reports, documentation, and user guides.
- Test bug fixes before deployment to customers.
- Maintain high customer satisfaction through prompt and professional communication.
- Escalate critical issues to the appropriate teams when necessary.
Required Skills
- Basic knowledge of SQL (MySQL, PostgreSQL, or MS SQL Server).
- Understanding of software applications, databases, and troubleshooting.
- Good analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work independently and in a team environment.
- Willingness to learn new technologies and business processes.
Preferred Skills
- Knowledge of ERP, CRM, HRMS, Retail, or Accounting software.
- Basic understanding of APIs and Postman.
- Familiarity with Windows OS, networking concepts, and remote support tools.
- Exposure to software testing or debugging is an added advantage.
Educational Qualification
- BE/B.Tech (CSE, IT, ECE, EEE)
- B.Sc (Computer Science/IT)
- MCA or M.Sc (Computer Science/IT)
What We Offer
- Opportunity to work on enterprise ERP and business applications.
- Hands-on exposure to customer support, databases, and software troubleshooting.
- Learning and career growth opportunities.
- Collaborative and supportive work environment.
Company: Innervex Technologies Pvt. Ltd.
Location: Madurai
Share your resume on 93610 88999
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Ability to commute/relocate:
- Madurai, Tamil Nadu (Madurai): Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
Experience:
- Software support : 1 year (Required)
Location:
- Madurai, Tamil Nadu (Madurai) (Preferred)
Willingness to travel:
Work Location: In person
