Position Title:
Specialist & Snr. Specialist - Implementation
Employment Status:
Regular, full-time
Company is a unique real-time analytics platform that provides key actionable insights to leaders and business users to take informed decisions on occupancy, availability, and business volumes. Its unique representation of data brings fantastic visibility into complex processes and helps them have complete control over their day-to-day operations.
Company is a next-generation Omni-Channel Operations Management Platform being leveraged by Enterprises across their back office, chat, and email servicing operations. Company provides an Intelligent Operations Management Platform that enables companies to holistically view their operations and identify opportunities for collaboration & optimization across an Enterprise.
The Implementation Specialist will be responsible for the Implementation design, Deployment architecture, installation, integration, and configuration of the Company solution. They will be responsible for the complete deployment of the PH solution and taking a Project live under the supervision of an Implementation Manager/ Director. The person will work closely with Sales, Development, and Customer Success teams and will require to obtain in-depth knowledge of PH solution offerings.
- Prepare the Architecture diagram of PH deployment design.
- Prepare a Project plan for deployment.
- Setup Application Server, Database, and configure Company Application based on the Deployment Design.
- Prepare installation guides for the Customer IT SPOCs in order to assist them in PH software deployment.
- Configure and customize the PH Application based on Client requirements.
- Coordinate with the customer to resolve any issues related to network, deployment, and/or other technical challenges that might come up during the course of Implementation.
- Monitor the Application and Project health during the Implementation cycle.
- Establish and maintain all technical project requirements and project materials.
- Manage all communication with clients and internal stakeholders.
- Train client technical staff on all Admin related activities.
- Liaise with various internal cross-functional teams like Sales, Development, Support, and Customer Success.
Candidate should have:
- 2-5 years of relevant experience in SaaS Implementation rollouts or technical customer support.
- Understanding or experience with enterprise software or SaaS.
- Basic hands-on experience in setting up Database & Middleware.
- Hands-on experience in working on Application configuration through UI.
- Experience in client engagement and doing effective telephone and email communication.
- Should have more eagerness in learning and experimenting with new things.
- Excellent Communication skills.
- Experience in AWS & LINUX is a plus.
- A Bachelor’s Degree in IT, CSc, Engineering, or a related field.
