Key Responsibilities
1. Lead Management & Assignment
- Collect leads from all online and offline sources.
- Verify customer details before assigning leads.
- Assign leads to the appropriate retail store, sales executive, or business division based on location and enquiry type.
- Maintain accurate lead allocation records.
- Monitor lead ageing and ensure timely follow-ups.
- Escalate unattended or overdue leads to the reporting manager.
- Track lead status until closure.
- Ensure no lead remains unattended.
Lead Sources
- Meta Ads (Facebook & Instagram)
- Google Ads
- Website Enquiries
- WhatsApp
- CRM Software
- Telecalling Software
- Walk-in Customers
- Corporate Sales
- Tally Business
- Jamsons Care
- Personal References
- Director References
- Email Enquiries
- Etc.
2. Sales Coordination
- Coordinate daily with Jamsons all stores.
- Ensure timely assignment of customer enquiries.
- Coordinate with sales executives for lead updates.
- Follow up on pending quotations and customer enquiries.
- Track sales conversions against assigned leads.
- Assist stores in resolving customer allocation issues.
- Support sales teams in achieving response time targets.
- Maintain communication between Marketing, Sales, and Operations.
3. Calling Coordination
- Coordinate with the telecalling team on daily calling activities.
- Ensure every allocated lead is contacted within the defined turnaround time.
- Monitor daily calling reports.
- Track call outcomes and customer responses.
- Follow up on missed calls and unattended enquiries.
- Verify lead disposition updates.
- Ensure telecallers maintain proper follow-up schedules.
- Share daily productivity reports with management.
4. CRM & Software Operations
- Manage CRM software on a daily basis.
- Ensure all leads are entered correctly into the CRM.
- Monitor telecalling software usage and performance.
- Verify user login activity and lead updates.
- Coordinate with software vendors for technical issues.
- Maintain CRM data accuracy.
- Ensure duplicate leads are identified and resolved.
- Monitor CRM dashboards and user compliance.
- Generate CRM reports for management.
5. Reporting & MIS
- Prepare Daily MIS Reports.
- Prepare Weekly Sales Reports.
- Prepare Monthly Performance Reports.
- Maintain Lead Tracking Reports.
- Generate Lead Conversion Reports.
- Prepare Store-wise Performance Reports.
- Prepare Campaign Performance Reports.
- Prepare Management Dashboards.
- Present reports to HODs and Directors.
- Maintain records using Microsoft Excel and Google Sheets.
6. Marketing Coordination
- Coordinate with the Marketing Department regarding daily campaigns.
- Share approved marketing creatives with all stores.
- Maintain a creative distribution tracker.
- Verify that each store publishes assigned creatives.
- Follow up on pending uploads.
- Coordinate campaign execution across all branches.
- Assist in campaign reporting and lead attribution.
7. Interdepartmental Coordination
Coordinate with:
- Marketing Department
- Retail Stores
- Telecalling Team
- Sales Team
- Corporate Sales
- Jamsons Care
- Tally Division
- Operations Team
- Management
- Other Teams
Ensure smooth communication and timely completion of assigned tasks.
Required Skills
- Excellent verbal and written communication skills.
- Strong coordination and follow-up abilities.
- Good analytical and reporting skills.
- Strong organizational and time-management skills.
- Ability to handle multiple priorities simultaneously.
- High attention to detail.
- Problem-solving attitude.
- Customer-focused approach.
Technical Skills
- Microsoft Excel (VLOOKUP, Pivot Tables, IF Functions, Charts, Basic Formulas)
- Google Sheets
- CRM Software
- Telecalling Software
- Microsoft Office
- Google Workspace
- WhatsApp Business
- Basic Reporting Dashboards
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
- Internet reimbursement
- Provident Fund
Work Location: In person
