Key Responsibilities
- Handle customer queries via call, email, chat, and WhatsApp in a timely and professional manner
- Resolve issues related to orders, deliveries, returns, refunds, and product concerns
- Coordinate with warehouse, logistics, and internal teams to ensure quick issue resolution
- Track shipments, return pickups, refund status, and pending cases
- Maintain proper records of customer interactions and update status regularly
- Escalate unresolved or critical issues to the concerned team
Admin & Coordination:
- Maintain inward/outward courier records and basic documentation
- Coordinate with vendors and service providers when required
- Schedule interviews, coordinate with candidates, and ensure smooth interview flow
- Follow up with candidates and internal teams on interview status and feedback
- Assist in updating trackers, maintaining reports, and ensuring data accuracy
- Support in day-to-day administrative tasks and office coordination
Operations Support:
- Support in data entry, reporting, and maintaining operational records
- Ensure all tasks and queries are closed within defined timelines
- Regular follow-ups to ensure no pending cases
Required Skills & Qualifications
- Graduate (any stream)
- Minimum 3 years of experience in customer service / coordination role
- Excellent verbal and written communication skills
- Basic knowledge of MS Excel
- Working knowledge of Canva for basic creatives/coordination tasks
- Strong follow-up and problem-solving ability
- Organized, detail-oriented, and process-driven
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your current salary?
- What is your expected salary?
- What is your notice period?
- How long have you handled Customers?
- We are paying max 20k CTC are you fine with the same?
Education:
Experience:
- Customer service: 3 years (Preferred)
- Advance Excel: 3 years (Preferred)
Work Location: In person
