- To be responsible for the execution of regional strategy pertaining to CTS
- Process and audit orders for accuracy from customers via C4C, CPQ, & One Portal/Shop online - enter SAP.
- Process credits / returns, issue RMAs, and post ship billings.
- Coordinate shipment issues with the warehouse and channel partners.
- Respond to customer inquiries such as delivery dates, pricing, shipment tracking, product specifications and performance, competitor crossover, and providing overall assistance necessary to ensure customer satisfaction.
- Actively engage in planned prospecting activities geared at increasing the customer base, and continually increase market share.
- Provide feedback on channel partner / customer reaction to management.
- Work closely with the IMA & CX team and sales team to identify target customer profiles and work to identify targets, engage to drive demand, and enhance pipeline activity to support the company’s overall growth objectives.
- Utilize C4C /CPQ software to track and measure all sales activity.
- Identify discrepancies within channel partner classifications for discounts as well as pricing.
- Propose suggestions to improve the efficiency of and environment in the Customer Care Department.
- Other Duties as Assigned as per CSO Process Document.
- S2M orders booking and execution with close monitoring.
- Monitoring of dealer’s credit limit and overdue with a proper collection plan.
- Sales invoices submission on customers portal and sharing the information from order booking to collection.
Customer Relationship
- Collect customer feedback on service (direct, indirect, and dealers)
- Analyse escalated customer-related problems and work with service to resolve them.
- Analyse factors causing dissatisfaction among customers.
- Review measures and take corrective action in coordination with Zonal Manager/ reporting manager.
- Seek support where required to enhance Customer Satisfaction IN ORDER TO enhance customer satisfaction.
- Maintain regular contact with all customers.
- Liaise with colleagues handling field Aftermarket sales to coordinate activities where appropriate and ensure that sales are obtained, and a high level of customer satisfaction is maintained.
- NPS follow-ups
Receivables
- Receive data on collections and dealers/ customer statements of accounts.
- Follow-up with customers on outstanding/ invoices on service products
- Ensure follow-up with dealers for collections IN ORDER TO maintain cash flow in the company and minimize outstanding.
- Ensure to follow the instructed payment terms and pre-approvals for all other commercial terms & conditions.
- Ensure timely collection payments from customers to control receivables.
Compliance with Corporate Guidelines
- Follow in letter and spirit the Atlas Copco Vision, Mission, and core values.
- Talent framework competencies
- Comply with the Atlas Copco Business Code of Conduct
- Comply with the policies and procedures communicated from time to time.
- Perform any other tasks given by supervisor from time to time IN ORDER TO enrich the Corporate Culture
Knowledge and Educational requirements:
- Be willing to develop yourself by learning new skills and increasing your knowledge of our products, systems and the company’s market and operation.
- Ability to cope with large sums of information and to create, in partnership with a multi-layered organization, well-defined plans, which will be easily communicated and implemented.
- Strong verbal and written communication skills in English, with the ability to deliver messages to stakeholders at any level inside and outside of the organization.
- Must have a solid comprehensive of the compressor technique business, with proven sales and marketing experience in the compressor industry.
- Must enjoy communicating with channel partners and customers via phone and email.
- Effective capability with a laptop computer MS Office software (Word, Excel, MS Teams)
- Self-starter with the ability to work independently, as well as a valuable member of a team.
Experience Requirements:
- Minimum 3 to 4 years' experience in CTS sales/operations or relevant experience in CTS products
- Degree /Diploma in Engineering or relevant experience with graduation.
Personality requirements:
- Firm believer that there is always a better way of doing things.
- Resourceful/ Enthusiastic/ Open-minded.
- Result Oriented.
- Customer oriented
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
On-Site
This role requires you to work on-site at our office in Ahemdabad, India. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
