JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Product Support Specialist-2
We are currently seeking an Enhanced Support Specialist specializing in Tier 2 client technical support to join our JLL Technologies Corrigo Support team.
About JLL Technologies –
JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.
Required hours
Monday–Friday, aligned to U.S. business hours. Shift will be 8am-5pm Central Time.
What this job involves
Level 2 Corrigo Product Support Responsibilities
As a Corrigo L2 Support Specialist at JLL Technologies, you will be directly responsible to
The majority of this role will be troubleshooting various and complex Corrigo issues
Manage Incidents and Service Requests in multiple ticketing queues for multiple applications
Be available for chat and live call transfers from OSC Corrigo L1
Engage in mentoring sessions with OSC L1 Response Team members
Assist in creating user-facing Knowledge Articles that facilitate user self-help
Participate in post-migration application testing
Test complex scenarios to determine cause, symptoms, scope, alternative workflow, solutions and
verification of defect reports
Document steps, findings, suggestions and escalate to Tier 3
Go above standard Response Team Support troubleshooting methods by performing tests, doing
research, and engaging with others within and outside of the Support Department to obtain full
understanding
Make outbound calls to gather details, work through specific steps, and gain understanding of specific
workflows to fully understand the reported issue
Develop and maintain understanding of application features and functionality
Collaborate with the Learning Team on updates to training and support information
Ability to work reliably and consistently from home – this is a virtual position
Stay up to date on new features, releases, known issues, work arounds and processes
Develop areas of expertise in Corrigo Applications and become Subject Matter Expert
Core Skillsets
Advanced troubleshooting ability and logic
Independently motivated
Excellent attention to detail
Superior proactive customer service skills
Superior troubleshooting skills
Strong interpersonal skills with the ability to engage and communicate with our clients and diverse employees
Previous ITIL training and knowledge
Previous experience and competence with an ITIL ticketing tool like Salesforce/ServiceCloud
Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for:
Education and experience
(3+) years of work experience collaborating with teams in a matrix leadership environment (REQUIRED)
(5+) years of relevant/professional experience related (REQUIRED)
Experience in Real Estate industry experience (PREFERRED)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
