Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Murex Datamart Reporting
Good to have skills : Murex Back Office Workflows
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operational continuity. The position demands continuous monitoring, detailed analysis, and collaboration with different teams to maintain the reliability and performance of critical applications, contributing significantly to the overall business efficiency and user satisfaction.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
- Document findings and solutions clearly to support knowledge sharing and future troubleshooting efforts.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Murex Datamart Reporting.
- Strong analytical skills to diagnose and resolve complex software issues effectively.
- Experience in monitoring and maintaining critical business applications to ensure high availability.
- Ability to communicate technical information clearly and collaborate with diverse teams.
- Familiarity with database querying and report generation to support data-driven decision making.
- Capability to adapt quickly to changing technologies and business requirements.
Additional Information:
- The candidate should have minimum 5 years of experience in Murex Datamart Reporting.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
