Key Responsibilities
- Provide chat-based support for customers, drivers, and dispatch operations.
- Resolve delivery, logistics, dispatch, and claims-related inquiries.
- Accurately document interactions and updates across multiple systems.
- Coordinate with internal teams to ensure timely issue resolution.
Mandatory Requirements:
6+ years of experience in Customer Support, Dispatch, Logistics, or Operations Support.
Prior Chat Support experience is strongly preferred.
CEFR B2 (Upper-Intermediate) English proficiency or higher with excellent written communication skills.
Minimum typing speed of 50 WPM with high accuracy.
Hands-on experience with: Twilio Flex, Zendesk, Slack, Google Maps
Internal claims/operations dashboards
Comfortable working evenings, weekends, and holidays on a rotational schedule.
Pay: ₹30,000.00 - ₹60,000.00 per month
Application Question(s):
- Are you an immediate joiner ?
- What is your current location ?
- What is your total years of experience in chat support ?
- What is your typing speed ?
Work Location: In person
