NOC Engineer (Tier 3)
Locations & Number of Openings
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Delhi
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Jaipur
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Pune
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Chandigarh
Experience: 8 years
Certification: ITIL v3 (required)
Job Description
We are looking for a NOC Engineer (Tier 3) to lead and mentor our network operations team. The ideal candidate will have extensive hands-on experience troubleshooting complex environments and overseeing critical incident resolution.
Key Responsibilities
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Own major incident management, serving as the escalation point for Tier 2.
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Lead high-severity incidents, guiding resolution from start to finish.
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Drive capacity planning, network optimization, and continuous improvement initiatives.
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Develop and refine NOC processes, runbooks, and best practices in alignment with ITIL.
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Coordinate with cross-functional teams for large-scale deployments, upgrades, and audits.
Preferred Skills & Tools Experience
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Advanced Network Management: vTeMIP+FAS, UCA+UOC, NNMi+NA, BPM+RUM+DIAG
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Operations & Automation: SMAX+AM, OBM+OPTIC+BVD, CIT+UCMDB, SA+OO
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Infrastructure & Virtualization: VMWare, Server systems (Windows/Linux)
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Data Center: DCIM systems, including chiller plants, AHU, HVAC & PAC
Qualifications
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8+ years of experience in network operations or large-scale infrastructure support.
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ITIL v3 certification (required).
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Deep expertise in routing, switching, firewalls, and advanced monitoring tools.
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Excellent leadership, problem-solving, and communication skills.
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Ability to handle fast-paced and high-pressure situations effectively.
Additional Details
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Opportunity to lead cross-functional projects and mentor Tier 1 and Tier 2 staff.
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Must be open to on-call support for major incidents.
How to Apply
Send your CV to [email protected] with the subject line “NOC Engineer (Tier 3) – [Preferred Location].”
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